Polycom has recently rolled out a firmware update, 5. A direct transfer to voicemail is performed when you wish to transfer a call directly to another users voicemail. A warm transfer occurs when you speak with the party you are transferring the call to before you transfer the call to them. Transfer soft key after speaking with your contact. From calls view, press transfer or to use the default transfer type, and call the other party. The polycom vvx 201 business media phone is a twoline sip phone designed for small businesses and mediumsized organizations delivering hd voice technology and a wide range of business telephony features. Use the vvx 101 as a simple, one line phone for home office or sharedcommonareas. Allows you to confirm that the person you want the call to transfer to is available and willing to take the call. The calls screen is automatically displayed when you have an active call and one or more held calls on your phone. Applies to polycom vvx 101, 201, 300 series, 400 series. You were able to say on the line after the transfer and have a threeway call.
Transferring a call on your poly vvx 101, vvx 201, and vvx 300 3010311 phone there are two types of transfers. Place a call to the person you want to transfer the call to. Use the vvx 201 is a basic two line desk phone for call centers, retail environments and for sharedcommonareas. The information in this guide applies to both the vvx 300 and vvx 310 phones. When you hear the ring back tone or after you talk with the other party, press transfer or. Polycom vvx phone call transfer options 6th of november, 2015 arran peterson 4 comments during the pilot phase of a skype for business enterprise voice rollout it is standard practice to get some ip handsets in and do testing on functionality. The polycom vvx 201 is a lowcost entrylevel business media phone suitable for common areas and cubicle workers. You can only have one active call in progress on your phone. This feature is available on all polycom phones using firmware version uc 4. You can transfer calls to any contact and choose the way to transfer the call. Polycom vvx business media phones user guide vanderbilt it. Managing calls on vvx 101, 201, 300, 400, 500, and 600 series phones. Vvx 201 phone quick reference guide the polycom vvx 201 phone is a basic twoline display desk phone with hd sound quality and two ethernet ports. If you chose blind, the call is transferred immediately.
In either method an additional, optional menu is provided to select the desired action without the need to understand the shortlong press behavior. Polycom vvx 400 series basic phone functions continued 1. Deskphones transfer calls from a polycom soundpoint device ringcentral. During a call, you can alternate between speakerphone handsfree, headset, or handset modes by pressing the or keys, or picking up the handset. This document covers how to transfer calls and set up conference calls using the polycom handset on the universitys digital voice service skype for business. To answer with the speakerphone, press or press the answer soft key. Polycom vvx 411 telephone quick reference manual pdf view. This video demonstrates how to perform a warm transfer on your polycom vvx 201 phone. Similar to the polycom vvx 101 in design and execution, the device is ultimately a midrange baseline phone that brings polycoms high standards to a basic option. The old meridian phones used conferencethreeway call as the transfer option. A voicemail transfer occurs when you receive an incoming call and would like to transfer that call straight into an employees voicemail box. The highresolution graphic display supplies content for call information, directory access, and system status. Transferring a call on your poly vvx 101, vvx 201, and vvx 3003010311 phone. Transfer calls you can transfer calls to any contact and choose the way to transfer the call.
You can forward an incoming call to a contact or forward all. Press transfer on the vvx300 and enter the extension to transfer to. Learn the basics of using your polycom vvx311411 desk phone. User guide december 2015 polycom vvx business media. If transfer type set to blind, the call is transferred immediately. Polycom vvx 410 call transfer announced transfer duration. Hi, we are having an issue with calls that originate on sip trunking. It has hard keys and a fourway navigation cluster with a center select key. Refer support is not enabled on the trunk, however i just enabled it with and without 3rd party call control and tested same result.
Quick start guide for the polycom vvx 201 atlantic broadband. A blind transfer unattended allows users to send calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party. Transfer button and soft keys on the poly vvx 450 phone. The polycom vvx300310 desk phone provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. The polycom vvx 501 telephone handset built for skype for business features a touchscreen. With the polycom wifi adapter, you have the freedom to place your vvx phones or voip adapters anywhere within range of your wifi network. Applies to polycom vvx 201, 310, 410, 500, and 600 business media phones, polycom vvx expansion. Follow the instructions below to complete these tasks.
You can choose a default transfer type to use for all calls on vvx business media phones. To learn how to use group paging on your polycom phone. If you choose blind, the call is transferred immediately. Quick tips for the polycom vvx 101 and vvx 201 business media. On your polycom phone, go to advanced settings admin settings ptt. Quick tips for the polycom vvx 101 and vvx 201 business. Polycom vvx business media phones user guide soconnect. Polycom forwarding, transfering, conference call phones. Make more efficient and productive calls with unparalleled voice clarity. The call is automatically transferred after you dial the number youre transferring the call to. Polycom vvx500600 voicemail transfer this is an evolve ip quick tip video on how to perform a voicemail transfer. During a cal l, press transfer to put the call on hold. Dial the phone number or extension of the party to whom you want to transfer the call, and press the send softkey at the bottom of the screen. When on a live call that needs to be transferred, press and hold the transfer soft key.
Configurations vary and the screen displays used in this guide may not reflect those on your phone. Managing calls on vvx 101, 201, 300310, 400410, 500, and 600 phones. You can transfer calls to any contact and choose the way to transfer. Vvx 201 phone quick reference guide university of utah. After the receiving party answers the call, press the transfer button or simply hang up. The polycom vvx 101 business media phone is a oneline sip phone for a home office or sharedcommon areas delivering enterprise grade sound quality. Transferring a call on your poly vvx 101, vvx 201, and vvx 300. Dial the number to which yo u want to tr ansfer the c all.
Press a key repeatedly to view the character options and stop to select. When you hear the ringback sound, press transfer to complete the. A warm transfer occurs when you speak with the party you are transferring the. If you rather transfer calls that way, use conference instead of transfer. It provides a highquality, costeffective solution for front line staff handling low to moderate call volumes. Quick user guide for polycom vvx 101 and vvx 201 phones. We have 11 polycom vvx 201 manuals available for free pdf download. The intuitive grayscale user interface makes navigation easy and requires minimal.
Cancel a transfer if a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel. This wireless adapter allows a usbequipped polycom voip adapter or vvx phone to connect to the internet over a wifi network. Wait for the other party to answer, so you can speak with them before transferring the call figure 524. If attended, press transfer recordings are stored as. You can perform a range of advanced call handling tasks with only one or two quick taps. Transferring a call on your poly vvx 101, vvx 201, and. Learn how to do the most common functions on your phone. The call duration of active calls is visible within the active call window on the graphic display. For polycom phones the paging is disabled by default, so first, you will need to enable it from the web gui, or through the phone. Polycom vvx phone call transfer options kloud blog.
The following topics will help you with common questions related to using your polycom phone. If you chose consultative, press the transfer soft key after speaking with your contact. You can access the calls screen when you have one held call or an active and held call in progress on your phone. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. To conduct a direct transfer to voicemail, while on an active call, press the transfer button or soft key. Have you found that after your polycom vvx has rebooted, intentionally or not, youre now missing the ez transfer, more and blind buttons. Learn the basics of using your polycom vvx 311411 desk phone. When using a vvx 300, extension to extension warm transfer. Automatically forward incoming calls to an internal extension or external number. Download quick reference manual of polycom vvx 411 conference phone, control unit for free or view it online on.
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